View our shop policies and shipping policies. For any problems please message us.
For Amazon order questions or problems please use the link to your order.
Shipping Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America : In stock items ship out next bus day.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose. We have both ground and priority shipping on all items. For express shipping quotes message us.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept cancellations within: 24 hours of purchase
returns or exchanges- are evaluated on a case by case basis.
But please contact me if you have any problems with your order.
We take customer satisfaction very seriously. All of our products are tested for quality and all shipments are carefully inspected and carefully packaged before leaving our shop. Once we have dropped the item off with the shipping carrier it is out of our control and you must file a claim with them.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72hrs of receipt of your package with us. All Shipping Claims must be made through the shipping carrier. All Bath Trays are shipped with Fedex and most other items are shipped via Usps. Please contact them regarding shipping damages. Usps does sometimes require the original packaging and photos so dont throw anything away. You must provide detailed information if your product was damaged during shipping.
Shipping Information and large Item shipping.
Local Pick up:Any of our items can be picked up locally in Franklin Tennessee. Free shipping for local pick up. Fright shipping cost do fluctuate can be more.
Our return policy: We will evaluate each case individually. The customer is responsible for any return shipping costs. The item must be returned, to us in the original condition, the customer is responsible for any loss in value. Restocking fee may be applied.
After it leaves our shop we are not responsible for any shipping issues, or damage. Customer will have to file a claim with the shipping company.
We send photo of custom items before shipping you can see what your item looks like.
Buyer is responsible for ALL intercept mail charges.
If you have a problem please contact us.
Additional Shipping & International Information
Yes we do ship most of our items internationally. If you do not see your country please message us and we can tell you how much it would be to ship.
If you would like information for shipping On of our Bath Trays we need 2 things from you. The length the tray would be, your shipping zip code.
Shipping to Alaska and Hawaii, it is more money for us to ship to. We will send you a custom order, with the shipping cost included.
The Pattern Bath Tray's are our original Design. We are the original owner of our Pattern Bath Trays. These designs are copyrighted. We do not authorize anyone trying to copy, or copying our design, graphics names, photos, our items for sale, videos or any Southern Charm Woodworks intellectual property. We do not authorize anyone trying to sell our items on any other site without our knowledge. All rights reserved 2019
Some of our items can be bought wholesale. Please message us on the item you would like, quantity, wood tone, zip code,and any additional information and we will give you a quote. See our Ordering Guide for additional information on options we have.
We have some more wholesale information available on our website. www.southerncharmwoodworks.com
Custom and personalized orders
All of our items and custom orders are handmade and we do not offer refund on any custom order. We take the measurements the customer gives us, please make sure they are correct and you review your custom order before you purchase. We need correct measurements to complete your order. We send two progress photos of the item. If you have any concerns, or changes you would like to make, or any questions please let us know before the final stage of your custom order so we can make a change.
Revisions to stain colors can be $20.00 per revision. If we do have to make any changes it may take extra time beyond your ship date to be done. We do our best to make sure you are happy with your custom order before we ship it. Restocking fee may apply.
We recommend using howard-feed-n-wax beeswax polish and conditioner. Due to allergies we can no longer offer our Teak Bath Trays. We apologize for any inconvenience, but our health is important to us.